mo liek calorie burn am i rite?!

Your mom’s a Fitbit. How’s that for burn risk?

This is news from last year though.

The tldr; Fitbit Ionic 2017-2021, model FB503

I've already sent my Fitbit Ionic back to them 8+ months ago and got a full MSRP money back. Was a very smooth recall for me where they sent me the packing materials and label and I put my watch in there and the company taking care of the recall PayPal'd me the funds which was more than I spent on the watch. They definitely didn't want bad PR on this one!

posting old news... why??????

Yeah my work gave us these one time for a gift. Used it for years then got its face value back as a refund! Beat gift ever

Clicks and gigglea.

They had issues with early devices too. I had to return my Fitbit because of skin irritation. Surprised they still have such quality issues now that google owns it.

Same here, we were extremely happy with the process. We assumed it was going to take a while. All said and done (with a new watch) in a matter of a couple weeks.

Posting old news for easy upvotes.

Same for me - didn’t even need to return the watch, just disconnect it from my Fitbit account, tell them the serial# and it was done. Money back 2 weeks later.

Would have expected this from the Fitbit Blaze, not the Iconic

I had already thrown away my Ionic because it got water damage (from swimming, which is part of what it was designed for) right after warranty ran out.

Suddenly getting the full purchase price back was a pleasant surprise and well deserved for that shitty product quality.

Wouldn’t be the 1st time

> gigglea

Yes, the organelle responsible for the giggling of the cell.

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> The watches were sold in slate blue/burnt orange, charcoal/smoke gray, blue gray/silver gray, and a special edition co-branded with Adidas in ink blue/silver gray.

If you bought a watch in burnt orange, charcoal, or smoke gray, you are not entitled to a refund.

This is literally from 11 months ago.

My ionic died after washing my hands. Contacted them, found out about the recall lol

You mean my Fitbit Ionic that lasted 1 year and a month and completely stopped working? Fitbit refused to offer any support or allow me to pay to have it repaired. The forums were littered with people experiencing the exact same thing. So I was forced to throw away a $250 year old watch, that Fitbit Ionic?

Yeah I bought my ionic heavily discounted with airline points so to get the full price paid directly to my PayPal was nice. I did end up replacing it with a Garmin which I like even though it doesn't track my sleep as accurately.

Fitbit wristbands are a total scam, they are built to fail and you can either register a warranty claim for the band or, as the company is banking on, you shell out $40-90 for a new strap. This is on top of them introducing a paid subscription for a freaking watch!

The ionic I had wasn't even the original one, I had to have it replaced under warranty because the face ripped off.

The recall was good PR, but the product itself is bad PR.

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u/nikesh96 won’t get his upvotes with that attitude (thankfully).

I know someone who bought up as many as he could used right after the recall came out but before it was wide spread knowledge. He ended up with like 12 he spent an average of $65 (total like 700) or so dollars on and he sent them all in. Got full refunds via PayPal for all of them- ended up being darned near $3800.

On the day where their servers take a giant dump. We can’t sync our devices yesterday or today.

This story is already a year old and out of the three ionics I had to were sent back for the recall and I got back full retail price. I was burned by the first watch and they (fitbit help line) called it a rash.

My mom wanted a Fitbit - screen broke in 1 year - out of warranty - 30% off offered. Bought a second one - screen broke in 1 year - out of warranty - 30% off offered.

Purchased Apple Watch bc their QC is garbage

I’m glad they finally did this, I’ve got freaking scars on my wrists from my Fitbit 10 years ago

They refunded me and I bought a Garmin

Yeah, fuck other people's preferences

Were you able to get a refund without physically returning the device?? Mine failed after 1 year and a month so I had already thrown it away shortly before the recall was announced and think I was told you needed the watch itself 😭

Were you able to get a refund without physically returning the device?? Mine failed after 1 year and a month so I had already thrown it away shortly before the recall was announced and think I was told you needed the watch itself 😭

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Yes, they just instructed me to destroy it. You need access to the Fitbit account that it was connected to.

I don’t think I’ve ever had a Fitbit that didn’t have a problem within a year or two

It took 3 months for me (when it was suppose to be between 2 and 6 weeks).

But I'm also in Canada and like 8 months late after the recall

I'm in Canada, I did the recall like 4 months ago. They only ask me to dispose it.

I just needed to login into the Fitbit app, unpaid the watch and fill a form.

The reason I did the recall is it stop working :p

Weird. They sent me a return kit last year and instructed me to return the device to them. I just tried to click through the refund page again and it’s asking for my address for a physical return kit again… I’m in California.

Hmm that’s odd. Did they not ask you for an address to mail a return kit to?

I'm in Germany, maybe they didn't want to deal with overseas shipping.

I bought my wife a FB years ago and we found that using it damaged our skin. Once removed, the skin healed itself.

Never again ...

My Versa 2 gave me a pretty severe burn on my wrist. Fuck Fitbits.

Looks like you did get burned.

I had stopped using mine and moved on to a different watch when I got the email about this. So happy I never tossed it

I may not be an expert on comedy but I'm like 99.9% sure that was a joke.

And a pretty decent one. I'll explain. The joke hinges on the fact that those colors have names that relate to things burning, like burnt orange, or smoke gray. Or the end result of burning, charcoal.

And that's a joke.

I had one of the first Fitbits that lasted me many years. I finally upgraded about a year ago and bou do I regret it. I hate everything about Fitbit but mostly the support offered. Terrible

Yep, didn’t need to send it back.

So is this what they call a second degree burn?

Only if it’s been to college twice.

I had an extended warranty on these. They just keep sending them to me. Could i return each one separately?

Article from March 2022. I got my $300 refund in October.

I remember my older Fitbit burning my wrist and I read it was something to do with sweat reacting with something inside the watch and becoming corrosive and every attempt to contact them was laughable at best.

I guess sweat was contacting something inside the watch and becoming corrosive. And Fitbit did not give one shit when I contacted them about it.

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In the EU there is 2 years of warranty!

Oh I know, found out about that in the forums also.

Master of science in being burned

Me and my wife had have multiple fitbit watches. They have all been shit. None survived the year including the warranty replacements.

They ended up sending me 5 in 2 years before I switched to Garmin.

I was very pissed. I splurged on new tech, really enjoyed it. And they lost a customer for life. I had probably bought 8-10 fitbits over the years for me and my family. Never again, and I’ll shit talk them anytime I get the chance. I’m on year 3 or 4 of my Apple Watch, no issues at all.

Similar situation. Luckily, my wife has not had issues with her versa but when it dies we’re definitely going to an Apple Watch or Garmin.

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Man, that’s Fitbit ironic

This post is like a timewarp back a year ago. Thanks for the memories.

Jesus, I am so damn defensive over the dumbest shit. This went so far over my head it may as well have been a Chines spy balloon.

My moms blew up on her arm! Luckily she just had a little burn, they did replace the Fitbit though she didn’t ask for anything else

Mine died 3 months outside the warranty period. They offered me a 20% off coupon. No repair option.

Why are you sharing a 1 year old article lol

You'll get your money back. I had 2 that I got refunded for, 1 didn't last through a hot shower and I didn't feel like dealing with support so I bought another with the intention of eventually doing so.

Long story short, there is a portal to claim a refund, I got back everything I spent on them.

I didn't even deal with it, I moved to garmin when my second ionic stopped working. Bought a venu then a Fenix 7ss when the 7 was released and then a couple of months later decided to upgrade to the 7x. Haven't looked back.

Literally threw the watch away after that support session. In order to qualify for this new refund, you have to send your watch back.

Regardless if the watch works you could have submitted it for recall to get your full money back. Not sure if it's too late but if you have the bad watch you could try.

Wow that's crazy. I'll say I actually got the ionic for free from a friend who was a Fitbit employee (now retired employee) who had an extra laying around his house and he just gave it to me. So was great to get funds for it for my next watch!

I tend to hoard electronics, so I had both of them around just had to find them.

That is almost always me, but for some reason I pitched it immediately. I would have had to hang onto it for about 4 years.

Rip pebble, you were da bomb

My mom’s Fitbit stopped working in 10 months and thank god they were willing to replace it

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This report was from March 2022, why the hell is it just now being posted?

I have a Charge 4 and it was an upgrade from a Charge 3. It will be my last fitbit since it freezes once a week and I need to reboot it in order to use it.

This just confirms that Fitbit’s quality control has not improved

In retrospect, I guess I should've just gone with this.

Probably a campaign by a competitor to sell more of THEIR smart watches. Let's see... Who's massive and has seemingly unlimited cash... Oh yeah, Apple and Samsung.

Puts Fitbit on and Fitbit says "You're so fat that your wrist is pushing the limits of my buckle.". Sends Fitbit in for refund due to serious burn.

I’ve had 2 charges. One didn’t last a year. This one is going ok for now but the bands make my wrist react.

i thought you were dedicated to fitness!? :)

Applied for my refund in May 2022. Haven't got it yet, and Fitbit support has been more than useless

My sense fitbit burns me

Aw nuts I was hoping my Fitbit Blaze was part of the recall. It's definitely burned my skin before when I was really sweaty.

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Haven't you heard Reddit karma is going to be a new cyrpto!!! /s

Really? I've never even had my Blaze feel warm to the touch. Thing is going on 5 years old now and still trucking.

Same

Is overheating a metaphor for catching fire?

I bought mine from Amazon, but because they decided it was from an “unauthorized seller”, I was told I was not covered by warranty. The thing lasted less than 6 months. So, no, I won’t get my money back. Fitbit’s business practices are getting pretty slimy at this point.

Are you sure about that? It's a recall not a warranty claim. Have you tried?

Pretty sure I bought mine from Amazon as well and got my money back from the recall.

Called them several times, got delay tactics, finally sent them proof of purchase from Amazon upon request. Quoting directly from an email they sent me: “Because your product was purchased through an unauthorized reseller, it’s not covered by our warranty.”

You're not following me.

This is a recall it's different from a warranty. The recall isn't done via CS, it's done via a web form, they send you an envelope to send yours back in and they send you a prepaid visa (iirc) for the refund.

They don't have a choice when it comes to recalls it doesn't matter where it was purchased.

Fitbit’s quality control has always been questionable. This is not surprising.

Really gives the term “feel the burn” while working out a completely different meaning

After 3 Fitbit's dying for no reason whatsoever, I decided to never buy Fitbit junk again.

I thought they did this recall a long time ago. They've waited long enough now that most of them are probably in the trash.