I went to H&R Block for the first time this year. I had all my files ready. My tax pro seemed to be having a hard time doing my taxes. She made a few small errors while I was in office, but corrected them. At the end, I owed ~$1900 in federal taxes and will get refunded ~$700 by the state. I am a 20yo college student so this was surprising. I never owed money any year before. I was okay with it, signed the paperwork, and proceeded to pay the additional $215.00 H&R Block fees. I also paid the federal taxes almost immediately.

It has been a few weeks, and I have not received my refund from the state. I then get a letter from the state saying that instead of the ~$700 refund, I owe the state ~900 instead. I notified my tax pro at H&R Block. She looks into it and then calls me. Apparently there was a mistake in the "system" they are using, and I instead owe ~$1500 more in federal taxes, and I only get ~$100 back from the state. How do I owe ~$1500 more to federal on top of the ~$1900 I already paid. And how did my refund from the state decrease from ~$700 to ~$100? I asked how can she assure that the paperwork is correct this time. She said they will refund me the $215.00 H&R Block fees.

I'm quite upset. She apologized a few times for the error. She said I need to go into the office and sign the paperwork. I'm thinking of not doing that. Is this legal? What can I do? Can I instead go see another tax professional even though this paperwork has been prepared and I already paid ~$1900 in federal taxes. Any advice is helpful.