Where I worked was like an awful lot of call centres I've come across, they actively broke up unionising attempts through threats, refused to pay fair wages, overworked people, gave no benefits and had the bare minimum of support. You are one of the lucky ones, I will tell you that and I'm glad you have a good job.

Most of the customers I worked with were lawyers and they were really scummy when they didn't get their way and I'd get personal legal threats mailed to me for the company's issues lmao.