The things you mentioned, plus very poor customer service. It may be regional, but I’m in a large metro area so it’s not like I’m in the middle of nowhere. My washer was delivered with a known issue and it took over a month to get someone out for a warranty repair.

The drum is also pretty small and I feel like the washer and dryer only have fair performance. The washer and dryer are both kind of uneven in that some of the clothes don’t come out clean even though it’s fairly rough on clothes, and some of the clothes in the dryer are still damp while others are dry after a full cycle.