Ignorance, or insanity. If you browse their Google Map review responses, they strike me as someone not mentally well. A reasonable business owner responds to 1 star reviews with "I'm so sorry you had a bad experience, let me make it right - email me at <first.last>@<business.name>.com. Next glutten free muffin is on me too". An insane business owner responds with the following (directly copied and pasted from a 1 star review response):

> Not a customer. Slander and violation of Google terms. Clearly one of the bike cabal threatening small businesses if they speak out about public parking removal.

Personally I love this gem about how buying a cookie doesn't make you a customer at her shop either:

> NOT A CUSTOMER. FAKE BIKER REVIEW.FAKE BIKER REVIEW. The city is trying to take out public parking from the commercial centers in Cambridge. Merchants are of course, fighting this, as without parking, no customers. No customers, you fold. Cyclist who LIVE in Cambridge agree that parking MUST remain. . Bike orgs, with members outside Cambridge are pushing this. IN A VERY FASCIST, Anti-democratic fashion, bikers are trying to CHILL DISSENT by the business community by writing these kinds of fake one start reviews, for anyone who speaks out, when they aren't customers. Since i've been saying this they buy 1 cookie to say they are customers. One cookie does not make you a customer. You all have zero understanding of how businesses operate or the economy for that matter. One day you will be ashamed if you are able to prevail in decimating commercial areas.

One or the great benefits of living in a dense and progressive city is the specialization of business towards those with other needs/wants then the general population, for example, a city like Cambridge can have a popular gluten-free bake… oh wait