Oh my god, she really looks every reviewer up, compares it to her database of credit card sales, gift cards, etc, and denies that they could have come in, or has some excuse after deducing exactly what day they must have come in ("there were only two unverified latte sales in December, and we were short-staffed on both those days," etc etc etc.)

Seriously unhinged.

She actually gives off vibes of that viral restaurant owner that Gordon Ramsay ripped into in Kitchen Nightmares, who only wanted Ramsay to come in to prove that all the negative reviews of her restaurant were just haters and liars.