I think it's probably more about the specific stores near you than anything else. Like how has the turnover been there? Is it all new people who dont know what they're doing? A couple bad employees can ruin the whole experience.

I work for CVS. If you choose it, please use the app to help minimize phone calls. I swear, when the phones are broken, everyone's scripts are ready. When they work, nobody's scripts are ready because we are too busy answering phone calls to try and guess and tell people when their script will be ready.

And I don't know if you get a decent amount of scripts, but there is always a line at pickup. Like 80% of the day. To me, paying the $5 for Carepass a month for free delivery is Hella worth it. (Doesn't work for controls, fridge items, Medicare/Medicaid scripts)