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BlurredSight t1_j10ql9u wrote

Although it's sarcasm, GPT 3 is going to probably be the ultimate livechat for companies in the near future.

I work at Target, although in store we don't handle livechat, the people who call in 70% of them are asking about an item in stock, 25% have a question about if their online order is ready for pickup or pretty much whats laid out in the FAQ like how do returns work, etc. and the final 5% are actual questions that need human assistance like a lost wallet, or an emergency call from another team member.

Google years ago had their live screening service for the pixels, they showed how they pretty much had a working model that can do appointments and make it sound indistinguishable from humans, pair that up with this and you have the ultimate, worker that only need IIRC 20 cents per hour for the server.

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Psychomadeye t1_j10zv8p wrote

less than 20 cents per hour as the server can handle multiple clients at the same time, but is at the end of the day possibly unnecessary. You can set up AWS lambda endpoints for most of it and it's free for the first million hits. After that it's 25 cents per million or something like that. You use the target app on their phone to fill the gaps and you basically get your callers to run your server for you.

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