Submitted by wsj t3_1199t01 in Futurology
CTDKZOO t1_j9lapvl wrote
Reply to comment by wsj in AI in the Workplace Is Already Here. The First Battleground? Call Centers by wsj
The one thing AI can't do in terms of support is: Violate stupid company policies.
AI can really help with tier 1 support and handing someone with the power of exception info, making it easy and resolve problems that aren't common.
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