I like how they say "whether human employees like it or not"

but everything I know about call centers is that they are actually the worst.

People calling into call centers completely dumpstering on the poor worker while the poor worker is getting dumpstered on by management for metrics resulting in inhumane treatment from both the customer and the boss.

Employees can live a happier life doing pretty much anything else.

I know Comcast has tied in their systems so I can learn if they are constantly doing maintenance when I get home from work so I can't use the service we're paying for. The answer is yes, but it used to take so many more menus than it does now to get to the automated system which knows the answer.