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raquetracket t1_jdpzfh6 wrote

Reply to comment by fiddlenutz in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

I didn’t hear your response. Goodbye

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FlyingSpagetiMonsta t1_jdq6kgl wrote

This is what happens if you stay silent.

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The_RockObama t1_jdqz35g wrote

For all other inquiries, press 10.

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Biojack0 t1_jdu2c1o wrote

"To mark this message as urgent, press eleven." 'There is no eleven, you fucking whore!' -Church, Red vs Blue

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jelliott79 t1_jdrww86 wrote

Knowing my luck, I'd stay silent and get the 'ol "we've been trying to reach you regarding..."

Hard pass. I'll just curse into the phone, as usual. Half the time it works 100% of the time.

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toejamandtoast t1_jdrhts7 wrote

Yep have had this happen multiple times. Also happens if you say operator or representative too many times.

They know.

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PrincessKatyusha t1_jdrgsug wrote

I have to schedule medical transportation (rides to doctor appointments paid for by insurance) a lot and maybe a year ago they added an automated system. Half the time it can't understand me, the other half I go through the whole process of giving it the info to schedule the ride and at the end (a whole half hour of progress) it goes, without fail, "I'm sorry, I'm having trouble processing this. Let me get you someone who can help." And I have to give all the info AGAIN to a damn live agent! It's so aggravating! I make a complaint to the agent every time because I've asked and they said they do make a report to their management when people do. They hate it too.

Oh and if you don't say anything it just hangs up, no words.

There used to be a way to skip the automated stuff by saying "other" when it asked why you were calling but they patched that out I guess because now it just doesn't do anything other than give a tiny bit of info and send you back.

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