boodlesgalore t1_jdq2ps1 wrote on March 26, 2023 at 8:28 AM

Reply to comment by fiddlenutz in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

Not every company has retention team or sales team. Most companies have customer service agents that do everything. It's not that horrible. It's something I've been doing for years, except I don't say upgrade, I just ask a different question.