Submitted by BigSpoonFullOfSnark t3_1227lb8 in LifeProTips
DMOrange t1_jdqm2yq wrote
Reply to comment by fiddlenutz in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark
This is so true. I worked at Comcast as a “Customer Account Executive” aka salesperson. Any time anyone would want to cancel, we would have to transfer them. We simply didn’t have the ability to cancel plans on our systems.
BigSpoonFullOfSnark OP t1_jdr75zw wrote
Exactly. They don't get mad, they just transfer you because they can't help you.
DMOrange t1_jdru7ze wrote
Yup
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