For any call to an automated system I usually throw a huge run-on sentence at them when it says “in a few words tell me how I can help you.”

“I’m calling because I need help with my internet and I just don’t know why it won’t connect and I called last week but no one helped and please help me I just don’t know what to do and I need a representative to help because my internet won’t work.” You have to overwhelm the AI. It will prompt you to try a couple more times (“I’m sorry, I didn’t get that”) so do it again. After a few times it will transfer you to a person.