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BigSpoonFullOfSnark OP t1_jdssptt wrote

Reply to comment by hdmx539 in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

If they make you hold too long just call them back. Once they realize it's easier to just let someone else deal with you, they'll transfer you to whoever the right person is.

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hdmx539 t1_jdssyzk wrote

Apparently, by reading the other responses, what I described is frequent. Companies are not dumb.

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BigSpoonFullOfSnark OP t1_jdstof9 wrote

I agree companies are not dumb. They create these automated systems because they know it will dissuade the vast majority of customers who are filing complaints or requesting refunds.

The whole system is designed to prevent you from talking to the right person based on which prompts you choose. If you're not able to get through to someone, you need to answer the prompts in a way that is more likely to route you to a human.

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