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KPTN25 t1_ivjgqay wrote

Reply to comment by Wooden-Fly-8661 in [D] It it possible to save my conversations with customers in order to continuously train & develop a ML program that can compose original responses for me? by Salubriously_Moist

Was going to say this. I have some experience in this area from industry and theres still a lot of handcrafted business rules that go into chatbot development.

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Salubriously_Moist OP t1_ivkjwqi wrote

Thanks for the reply, and great to hear this affirmed by you two. I put a lot of thought into my responses, and my gut tells me that throwing out that data would be a waste.

For example, my current messaging platform does have automated responses and very basic AI-generated responses... both of which are almost never actually useful in a real-world conversation, in spite of putting in a number of hours to set up those 'automated' responses. I believe that is, in part, due to the fact that the AI is not 'learning' from my existing and new conversations.

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