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SnoglinMcSmellmore t1_je4kqfp wrote

Same thing happened to me with Spectrum. Call and ask specifically for the Retention department department. Say you need a discount or you'll cancel. I went from $50 up to $70 then back to $50.

Edit. Just did this a few weeks ago, so it is timely information. Also while spectrum sucks as a company, their speeds are consistently high and the only time I seem to have a problem is when it's windy.

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FITM-K t1_je4t8it wrote

> their speeds are consistently high

Their download speeds are OK. Their upload speeds are shit.

I'm on their fastest available residential plan and the upload maxes out at 10mbps (usually it's far slower). This isn't fast enough for some of the work I do (large video files that must be backed up to the cloud) so I looked into their business tier — the fastest tier of that is still only a max of 35 Mbps up.

I recognize it's cable internet and not fiber, but for that to be the fastest business plan in 2023 is pathetic. Cable companies elsewhere sometimes have 50+ Mbps up even for residential connections.

Can't wait for fidium to come to my area, I will drop spectrum instantly.

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swintec t1_je5jhvx wrote

Spectrums fastest residential plan is gigabit (with 35 mbit upload). Their mid tier is 500 / 20 so it sounds like you are on just the standard residential tier (300 / 10)

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FITM-K t1_je630gj wrote

Damn, as of the last time I checked, I had their fastest available plan for my area, but it looks like they are indeed offering gigabit in my zip code now. Although if I try to upgrade it just says "Call us," so FML, guess I get to waste another hour being on hold with these assholes.

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swintec t1_je644ph wrote

Gigabit requires a tech visit and modem swap

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FITM-K t1_je64c5i wrote

My modem already supports gigabit (I never use Spectrum's crap, had terrible issues with disconnection with three successive routers from them. Bought my own gear and the problem vanished.)

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StreakKDP t1_je4z8x1 wrote

This. Call and ask for transfer to retenetion. Do no give in to their options other then decreaseing down to $50-60per. I have done this with them for almost 10 years...

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