New_Sun6390 t1_j1sw11i wrote on December 27, 2022 at 3:19 AM

Reply to comment by bluestargreentree in In the U.S., Maine has the longest power outages. by Zippykalzoo

Exactly what have they done to customers? Exactly where is the corruption you all speak of?

I've been a customer of CMP f or about 40 years at four different locations. I use power, a meter measures what I use, the company sends me a bill, and I pay it. Rinse and repeat every month.

I might have been late on a couple payments so they'd send a reminder and I paid without getting shut off. I have lived through my share of outages. Most people I know have had no problem with them.

Yeah, they revamped their billing system a few years back and it had some bugs like any conplex billing system would. They fixed them, made customers whole, and provided additional bill credits to compensate for inconvenience.

The recent price increase was on the supply side, which they have no control over and get no revenue from.

So exactly what issue do you have with how they treat customers? They do the best they can. Delivering power costs money; do you think it should be free? If so, than the choosing beggars sub might be more to your liking.

bluestargreentree t1_j1t2b0g wrote on December 27, 2022 at 4:17 AM

They were very publicly caught overcharging customers a few years ago. This is not news. https://www.mainepublic.org/business-and-economy/2020-01-31/regulators-impose-10m-penalty-new-standards-on-cmp-for-poor-customer-service?_amp=true

Professional_Box8312 t1_j1tddxx wrote on December 27, 2022 at 6:10 AM

And they cleaned this up. Mainers will hold a grudge until the cows come home. They did a stellar job this weekend and I'm sure most Mainers are more than satisfied with their response.