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DidDunMegasploded t1_j1gt09c wrote

Reply to comment by ThumperZero in Spectrum outage? by [deleted]

My final straw with Spectrum broke when the Internet blew out in the house and they refused to fix it despite other people on the street having the same issue.

If you have fiber in your area, get it and get it now. We've only had one single outage since we got it and it was only for a few minutes. Pure bliss.

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ThumperZero t1_j1hhufv wrote

I've "pre-ordered" Fidium but am still waiting for service to go live. Who is your fiber provider?

Also our internet is still out.

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DidDunMegasploded t1_j1hk28g wrote

GoNetSpeed. We were looking at Fidium but found nothing positive on the Internet about it after some Googling and price comparisons, so we went with GoNetSpeed instead.

Great customer service, guy came within a couple weeks to set everything up. I, for one, regret us not getting fiber sooner. Much faster speeds than Spectrum for a much better price.

I'd suggest calling Spectrum and see what they can do about your Internet being out. They also have an outage thing on their website, I think, where you can report an outage. Do you have power or is that gone along with the Internet?

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ThumperZero t1_j1hks4u wrote

We haven't lost power at all through the storms. Last week Spectrum went down for an hour (around midnight) so I figured I'd see if it would fix itself before calling today.

Also going to check out GoNetSpeed today. Thanks!

Edit: looked into GoNetSpeed, they're available in the Saco/Biddeford area except on my street, of course 🤦🏻‍♂️ signed up for notifications. Thanks for the info though!

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DidDunMegasploded t1_j1i636g wrote

Oof, you must live on a hell of an unlucky Saco street lol. Glad I could help though! I'm not sure if there are any other fiber providers other than Fidium and GoNetSpeed, but if there are, I'd say check them out and see if your street gets lucky.

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ThumperZero t1_j1i6ncj wrote

I bet it's because the street is relatively new (turned public just a few years ago). I'll call and see. Fingers crossed.

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