I ordered it thinking it's what I wanted, and the next day changed my mind on a portion of it. I contacted them within 24 hours (their cancellation window) about the modification, not entirely expecting they'd be able to do it but worth checking anyway. Nothing on their site notes that orders cannot be modified and must be cancelled. I don't think they need to have that on there, but it'd be a good idea. Because I think to the average person if you have a 24 cancellation window you might be able to modify an order within that timeframe too. Again, not expecting it but hoping. Their response time was also reasonable, but did place us well outside the 24hr window. It wasn't until their response that I was informed orders cannot be modified and must be cancelled/resubmitted. Had that been noted on their site, I'd have just cancelled within that window. This element of my post was more to kind of get that info out there, I'm fine with them not being able to make a modification outside their window.

The poor experience/larger frustration came from me having to ask three different times about a shorter cable before I got an actual response that addressed it. When you have to ask your question three times, it feels like they aren't actually reading your email.