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k4zie OP t1_j1y1au6 wrote

Reply to comment by Old-Bookkeeper-5876 in Novelkeys - Poor Customer Service by k4zie

Why would I fixed a faulty product when we paid for a new board in working condition? I take it you buy cars and when they are lemons, you order parts and fix it yourself even though its under warranty? lol

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stylesuxx t1_j1ypcl9 wrote

Well, if it's just a panel I need to push in, I will do it myself, since the time I put in to fix it is in no relation to the time I waste when dealing with the whole warranty process.

Car analogies simply don't work in all cases.

I understand your frustration with a non working product, but you identified the issue and the fix was simple. I am not sure if it's worth wasting your, your girlfriends and the company time just because of principle...

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