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michaelscarn1313 t1_j9thejo wrote

I bought a Hyundai Santa Fe in 2021 and the process was easy and smooth. We bought the extra warranty thank god because the engine was defective. They tried to fix it a few times and they ended up buying back the car and selling us a new one. Honestly it was a pain but the customer service was very good.

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fobreezee OP t1_j9tz2fq wrote

Did you return it within the first 7 days or is it because you had their warranty that they somehow bought it back from you? Thanks for sharing!

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michaelscarn1313 t1_j9ukef5 wrote

We retuned it through the warranty - we had owned the car for a few months at that point.

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fobreezee OP t1_j9uovld wrote

>We retuned it through the warranty - we had owned the car for a few months at that point.

Gees, that sounds like Blackrock is a good warranty company! Glad everything went well. Is there specific wording in the contract for "returning" a vehicle? Did you have the full blown warranty that covers everything or the basic one? I wonder if it's in the contract or if it was just and exception they made. Did you have to complain a lot to get them to take it back?

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michaelscarn1313 t1_j9wb4vm wrote

Looking at your post history it’s obvious you work for some sort of company in the auto industry and are gathering market intel. Appreciate the hustle. Have a good one

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fobreezee OP t1_j9xad5w wrote

Not at all. I'm just on the market for a car actually and read a lot of horror stories, so just trying to see if anyone has anything to share.

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