I doubt it.

Something appears to have gone very wrong with their supply chain or their fulfillment operation.

It shipped immediately, yesterday morning... from Phoenix, AZ. Nobody who has a nationwide distribution network, functioning as intended, especially for shelf-stable pet food, should have to send orders to here from freaking Arizona.

You're right, their customer service folks are awesome. I just don't see how they're awesome enough to stop a truck 3 time zones away and, what? Put my stuff on a plane to get it here maybe a day sooner?

Maybe just the shortages are getting worse. I can't imagine they don't still have a distro center in, say, New York or New Jersey that's a hell of a lot closer. So the fact that it didn't come from there tells me they didn't have any to send.