I see that you were able to get help and I'm glad, for anyone else who runs into this problem - from very recent experience, contact your local representative's office. Mine was EXTREMELY helpful. I spent over a month trying to contact the UE office and got nothing but a busy signal. I probably called 2500 times. I spoke with my rep's office on a Friday afternoon and by Monday afternoon someone from the UE office had called me and gotten my problem sorted out (they owed me four months of backdated UE due to a problem that took less than 30 seconds to fix). They also called to follow up with me to make sure that my issue had been addressed.