Definitely call.

Unfortunately those CareerLink lines aren't available anymore, so my advice would be to download an auto -redialer app and settle in. Once you get through the real wait begins. But from my experience, the reps are very helpful so just be polite. Be sure to check your account every week for any updates because they're easy to miss and keep in mind you'll be waiting a long time for any kind of payment. I filed in July after being laid off and have yet to receive any payment.