This is a common problem everywhere in America:

"So we all agree that this program is important? And people really need these benefits? And it's pretty easy to identify the people who qualify for this program?"

"Yup."

"So can we give them the benefits?"

"Well, they missed the application deadline this cycle, they put their middle name on the wrong line here, and they couldn't make the trip 90 minutes each way to our office during office hours on a weekday. So I'm going to say 'no'."