Im so sorry you are going through this. I’ve gad several of these issues recently and although resolved now, I had to do some research as to what my rights were as tenant. Heat and hot water fall into same category. You must have at all times. If not fixed within 48 hrs, landlord must tell you when it will be fixed. As a tenant, you are entitled to be paid in compensation equal to what you pay in rent ($1675/month divided by 30/31 days in a month to get what you pay ‘daily’ ) for every day you have been with out hot water and heat. You need a lawyer to get this though. But the landlord in turn must pay your lawyer fees. In order for this to happen, you must not make another ‘deal’ or agreement with your landlord if you want this full compensation for what you’ve had to endure during this time. And since its gone on for almost the entire time you’ve been living there I think you should contact a lawyer. In my case, I made a deal with my landlord and had some money knocked off my rent for a couple months going forward, and for me that was more than reasonable compensation even though I went without heat for weeks in December and no hot water for 2 weeks in January. But Ive been in my apartment for 6 years, and most issues have been resolved in a timely manner. I hope this helps some.