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PotassiumPomegranate t1_j680lcu wrote

Reply to comment by the_colonelclink in A lot of people take kindness for weakness, that’s why costumer service workers get mistreated. by PokeManiac16

Companies like to hedge their bets on people not knowing those rights to execute them. They also like to throw out terms like “insubordination” or “failing job duties” to scare you.

But they cannot demand you do “unlawful” requests. And if someone is harassing you, belittling you, or otherwise treating you horrible. You have the right to shut down the interaction and refuse to help them further. You can suggest they find another person to help them or your manager can.

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the_colonelclink t1_j6824tt wrote

That must suck. Lucky again, as that sort of behaviour (the abuse and the dodgy business practices) is considered quite 'Un-Australian', and is usually, and quite frankly, called for what it is.

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PotassiumPomegranate t1_j682dty wrote

It’s just one of the many issues our ultra capitalist country has. Companies can get away with so much shit they shouldn’t be able to. Especially where there is no sense of honor, morals, or ethics if it involves any potential profit loss.

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