When are companies and politicians going to learn that acting like something was an error looks a lot worse than just coming out and saying we made a mistake. We were wrong. We are only human and learn from our mistakes. That looks a lot better to me than not owning it. It makes them all so untrustworthy when they are obviously lying to cover it up all the while thinking it makes them look better than the truth. No one thinks lying is the best policy. I was always taught HONESTY was the best policy. It's so patronizing to treat your customers/constituents like they are dumb.