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espritdecorps t1_jacvqfl wrote

Good for her but I’m confused. It says she herself requested the vouchers once the flight was no longer possible. It seems strange to request vouchers at the beginning of a global pandemic, and then when the pandemic doesn’t end quickly, she doesn’t want the vouchers anymore and demands reimbursement by the airline?

It would be different if she’d asked for a refund to begin with… the story is a bit unclear. I know a lot of airlines were shady and were offering vouchers when legally customers had the right to a full refund. It’s the fact that she requested the vouchers that throws me off.

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Capitain_Collateral t1_jad51bs wrote

She requested vouchers at a time when she thought travel could still occur in a timely manner, but at a time that was currently unknown - as she did still want to travel.

Once it became clear that travel to the destination could not be done in a timely manner she requested the refund as she is legally entitled to as BA could not deliver the sold service.

BA, taking a leaf out of the ‘legal shmegal!’ School of thought, declined.

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