I worked at a crisis line for women fleeing domestic violence and I literally received no training at all. I worked in the shelter and had to answer the crisis line if it rang. I always dreaded it ringing because it was so stressful not knowing what to do.

I preferred night shifts where there were less calls than any other times. The work in the field appears to be so difficult they struggle to find staffing, so they struggle to provide training from the non-existent senior staff.

I've called a variety of different crisis lines for my own personal use, and it's super hit and miss on if you'll get someone trained or who doesn't provide shitty advice. One time I got into a routine of having debilitating panic attacks on the same day of the week and kept getting the same chick who had no idea what to do. It was annoying lmao.