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Ovaltene17 t1_isxxl08 wrote

  1. Try calling on Friday (payday) but not too close to 5:00PM

  2. If a male customer service rep answers, put the female of the house on and use a nice, passive voice.

  3. Usually you can tell the customers service reps personality and mood with 10 seconds of the call. If it doesn't seem like someone who is easygoing and amenable, just hang up and call again.

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KadenKraw OP t1_isy2srb wrote

I called this morning around 9:30. I am male and spoke with female rep.

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