Can you explain by what you mean re: the receptionist? The people who take reports are trained to ask their questions and respond to everyone with businesslike affects. If they sounded very frank to you, it’s just part of the job. Regarding response, that depends on a few factors including whether the report meets criteria according to DHS operations. Pretty sure your neighbor will because I guarantee there are many more issues in the home than just a couple of stray roaches. I can’t remember the time limit they have to respond but from experience with DHS in the past, I’ve met with workers a day or two after reporting.