You need to get out of it today.

Unfortunately, the General Manager/ Manager for the Baltimore office, HVAC/Electrical Dept. has ZERO experience in either one of these trades. He unsuccessfully ran a restaurant before joining Michael and Son’s about a year ago. Shortly after arrival, he began firing long time knowledgable technicians and managers who questioned his authority or whom he didn’t like. They are hurting for quality technicians due to this and other reasons. Their corporate office and the people who answer the phone are in Richmond, VA and have no real way to help you. They are just told to make as many sales as possible.

You unit is 47 years old. Finding a part for it may be difficult. Most technicians won’t even touch a unit that old. You may need to think about replacing the unit even though it’s an unexpected expense. For any home repair problems you may have, don’t use Michael & Sons or heavily advertised big companies. Try a smaller locally owner/operated company. They can give you a better deal because of less overhead. And they care more about quality service and customer satisfaction. Oh. And make sure they are licensed.

Edit: there/their