I used to be a member until the pandemic so it might be outdated, but I never had issues canceling in person. When they were shut down during the pandemic they charged everyone for April of 2020 when they had been closed since March which was obviously horrible, and they made it impossible to cancel memberships until they reopened a few months later. In general they were like most gyms with all sorts of fees and regular price increases, but they also were the most widespread gym in the city (it was the only gym with locations near work and home for me at multiple offices and apartments).