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GM_Pax t1_j5v960y wrote

Reply to comment by dyqik in Greater Boston, what's your last gas bill? by Miserable_Ride666

That customer-facing website will exist regardless of whether the customer gets their bill in paper form or not.

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dyqik t1_j5wmkby wrote

Not with the same feature set, it won't. If everyone got paper bills, they wouldn't need the billing section of the website. More customers using the online billing system means more load on website customer services.

Billing needs secure online payments, secure PII storage, a customer facing billing system, and a bunch of other things that a website without billing doesn't need.

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GM_Pax t1_j5wym6z wrote

>everyone

That's a silly, nonsense argument.

Plus, if you want to bring tech support into it?

Paper billing needs mechanics to fix all those machines. Warehousing for the paper & ink, and staff to handle shipping and internal deliveries. A mail room - and staff - to handle the outgoing mail.

I still say, if a company offers a discount for paperless billing that is less than the cost of a measly fucking stamp, then they're ripping their customers off.

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dyqik t1_j5wzw3f wrote

Why do you think they use stamps to send out paper bills?

USPS offers bulk rates.

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