> it was like talking to a brick wall.

Same. That's the exact experience we're having, and what prompted this post. I didn't realize you also need a qualifying event during the enrollment period, though, that seems ass-backwards. What's the point of an open enrollment period if its not actually open?

>the customer service was actually pretty good once we were "qualified".

That's a relief to hear, at least. Hopefully they'll be similarly "accommodating" with our qualifying event of just... moving in to the state.

Thanks for sharing your experience, it really helps assuage the anxieties.