Submitted by eatstoothpicks t3_11kgcyn in dataisbeautiful
Clemario t1_jb8z6ol wrote
What’s the story of the company with the “abuse” issue?
eatstoothpicks OP t1_jbahns8 wrote
That's a really big company. Like world-wide super famous company. Looks great on the resume.
They're all about employees self-learning. Now the interesting thing is they all say "Oh please reach out if you have questions and we're happy to get with you to go through things." And, as the technology they're pushing on customers is at best half-baked, everybody has lots of questions. So I reached out. Twice. Only twice. And then I got the feedback that I was asking too much. So that was weird.
The second instance was when we were working with a major defense industry contractor, and the team was absolutely failing to impress the client. Literally in desperation, the director of our team asked me (as a Hail Mary) if I had any good ideas about what we could put in front of them. Now, keep in mind, the client had said the words "You guys keep pushing this flashy stuff in front of us and you're not listening to our business needs. We're pretty much done with you." Up to that point, I'd stayed a little in the background and tried not to make waves, just supporting the leaders with what they wanted to put out. But I did have an idea. It was a little unconventional, but I thought it would be something the client needed. So I built it.
My team leadership (all of them) hated it. And they openly derided me in several meetings, saying my tool didn't look like anything they were producing. (They were mostly referring to my tool sitting on a primarily white background and having low variability in the appearance of the analytics. I did this because I'd worked with people like the client before and I know they appreciate a no-bullshit approach to things.) Anyway, I got all kinds of disrespectful shit about it. And the team leadership, having nothing else to put forward (having utterly struck out with all they're fancy colorful bullshit), put it in front of the client.
The client loved it. They were nuts about it. The department we showed it to immediately started showing the tool to other departments. I mean, they were really impressed. They wanted to meet me, and to know how I built the tool and what calculations I'd used. Again, it was unconventional, but not terribly complicated - very no-bullshit. That single interaction with my tool save the entire account. I'm not even exaggerating. The client had already fired two of our team leads over the course of three months. Things had been going bad. And then, suddenly, the $15M contract was all back on the table and things were progressing.
Did I get any thanks or recognition for that? Nope. The comments were that it appeared I didn't understand my company's vision.
The third part was with a different client. To make a long story short, in several meetings, in front of project management, I asked the client "So you want me to build this? Exactly this?", referring to a tool which had been built in another system. Several times, the client responded with "Yes, build exactly that."
Knowing this sort of thing is a portent of problems, I spoke privately with the project manager to make sure he understood what was going on. I even said that if things go bad, I didn't want to be a scapegoat. He was all cool with it.
So, I built exactly that.
Later in the project I went to show the client the progress, and they (the very same people who said 'build exactly that') said "What's this? This is nothing like what we want." Needless to say I was shocked. And I found out that before I'd even finished my presentation, the project manager was already bus-chucking me to senior management. At the time I didn't know he'd written emails and after the presentation asked him if shit was hitting the fan. Project Manager totally assured me things were fine.
Yeah. Not fine.
Senior management decided to tear me up, and absolutely wouldn't hear anything I had to say. I tried to show them emails supporting me and they refused to look. I really didn't understand all the hate.
Later I found out the project manager was covering his ass and distracting from some of his own poor management. Whatever. I didn't get fired, but the open derision and disrespect was like nothing I'd ever seen.
It likely doesn't sound as bad here as it really was. They treated me horribly. Fuck those guys.
CrisisCake t1_jb9pwc6 wrote
Curious about this too. What constitutes "abuse" these days when the market is this weird?
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