That wasn't even close to my experience. I called them after the issue was known and told them I was having all the issues and they told me that I could either send the card in for them to fix and send it back or have them send out the pad and email me a link to download a file to install. I obviously took the option where I could continue to use my computer. I even asked if there was any way for them to send me a fixed model and I send it back and they said they just didnt have the inventory because so many cards were hit with it. I haven't purchased anything EVGA since.