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mgd09292007 t1_j3wr92u wrote

They abandoned it along time ago. My headset stopped working in Oct 2021 and they said they would replace it. just this week they send me the RMA. So I paid for a device that Sat unusable for over a year and now they want to replace it as they discontinue support for it

Update: I received the replacement headset...it's cosmetically damaged, doesn't work, and they didn't include the hardware for the headset that rests against your face, so it's unusable. I contacted support and asked to reach any sort of supervisor or management (in a very non-paren sort of way), and they told me no. LOL what a joke.

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The_Troyminator t1_j3zq9xn wrote

I would send it in. There’s a good chance you’ll get a Q2.

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mgd09292007 t1_j3zsgd9 wrote

Nope. I got an email today saying I was getting a “Grade B Quest 1”. I inquired as to what they meant. They said it works but has cosmetic damage. Literally I sent a flawless one in

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The_Troyminator t1_j3zvxpj wrote

That’s ridiculous.

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mgd09292007 t1_j3zw6fx wrote

Yep. I’m over Meta no matter how good a future product is. I’m going to try PSVR2 and hope the cable isn’t a bother, while some compelling cordless open comes out by a competitors.

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Seva55 t1_j41sim9 wrote

Ooooffff what a shit company

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mgd09292007 t1_j43tmmx wrote

Received the Q1 replacement and its missing parts and unusable along with cosmetic damage.

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