I watched a Genius Bar employee just straight up give a dude something once.

This guy brought in his MacBook that was having issues and the Genius Bar employee hooked up a wired Apple keyboard to run some diagnostics. The guy was like “Oh man I’ve been meaning to get one of those. They look really nice.”

And the employee just goes “I think you came in with it. 🤫” The guy seemed confused so he just repeated “I think you came in with it. 😉” And the guy put it in his bag after they were done.

An ex of mine got a brand new MacBook after hers required like 4 separate repairs for manufacturer issues. That seemed more reasonable but it was still at least a year out of warranty so I was impressed.