azewonder t1_j9zjcry wrote on February 25, 2023 at 6:45 PM

Reply to comment by Herves7 in Do apple usually just give you a replacement if they break something and not even charge you? by EndlessZone123

Battery does not have to be under 80% for them to replace it (unless it’s warrantied under apple care). I just had my 13 mini battery replaced at 89% because I didn’t want to wait and pay more. Of course he tried to talk me out of it, but I got it done.

Herves7 t1_j9zn5iv wrote on February 25, 2023 at 7:10 PM

Warranty was out of the question. I was willing to pay as well. I even asked him to ask a manager because it didn't make sense to me especially if I'm paying.

fiendishfork t1_ja066z9 wrote on February 25, 2023 at 9:20 PM

Yeah this happened to me as well, with both Watch and phone, both having really bad battery issues but battery health stuck just over 80% and no amount of persuading could get them to replace the battery because it was not clearing whatever threshold their diagnostics were showing them.

con247 t1_ja07ige wrote on February 25, 2023 at 9:29 PM

I hate how difficult they make it to actually pay to get it replaced. They ask you 10000 questions and fight against it. I don’t need 15 minutes of Q&A and them typing stuff into the iPad. I know what I want. Take my phone and money and let me leave. It should be a 2 minute interaction, not 15-20.