I had the Apple Store in Brisbane say we had an unapproved battery in an iPhone 6s when we took it to them for a replacement. The Genius Bar guy was quite rude about it.

We had not ever replaced the battery ourselves and owned it since new.

I asked the see the manager, who I had previously passed my thanks to over an apple camp event our kids attended, he remembered me. He twigged that there were a couple of runs with iPhone 6s where some is identifier was missing from the battery’s and it was on the work order process to follow.

He apologised for the Genius Bar member and said he was issuing a new iPhone to us and would reinforce the process with the staff.

So we walked in thinking we were paying nearly $100 and walked out with a new iPhone for our child.