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t1_j8tu0oe wrote

Well duh, that’s obviously an issue with Uber. They should be the ones refunding them.

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t1_j8uz9ax wrote

No, it's the seller's responsibility to get your product to you. So Apple. Apple can go after Uber if they want, in the same way they can go after UPS or Fedex on one of their deliveries. But the refund to the customer needs to come from Apple.

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t1_j8vwob9 wrote

This exactly. The seller (Apple) is responsible to fulfill their contract, i.e. delivering the products. If they deliver themselves or hire a third party to do so is their responsibility. If they have chosen Uber, and Uber is not reliable, that is Apple's problem.

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t1_j8wui9c wrote

[deleted]

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t1_j8wyhgh wrote

The courier’s responsibility is to the shipper, Apple has the responsibility of getting the product to the customer, using a third party does not transfer that liability.

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