I have an old iPhone 5S, but I forgot the passcode and the home button is not working anymore. I tried to put it into recovery mode with RecBoot/ReiBoot in order to do a factory reset, but they don't detect the device when connected to my computer (I'm running Monterey). Is there anything else I could try? Could they help me in an Apple Store for free or it's a paid service?

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bumwithshoes t1_j28mfao wrote on December 30, 2022 at 1:01 PM

#1,178,906

It’s going to ask for previous passcode after the restore before it allows you to set it up again

kosii OP t1_j28mpho wrote on December 30, 2022 at 1:04 PM

#1,178,971

Replying to bumwithshoes (#1,178,906)

Are you sure? This page seems to suggest otherwise: https://support.apple.com/en-us/HT204306

bumwithshoes t1_j28nq03 wrote on December 30, 2022 at 1:14 PM

#1,179,170

Replying to kosii (#1,178,971)

Stolen,lost, found iPhones are useless to anyone without passcode or previous passcode when they attempt to reset

kosii OP t1_j28o1uk wrote on December 30, 2022 at 1:17 PM

#1,179,252

Replying to bumwithshoes (#1,179,170)

Aren’t you confusing the activation lock with the passcode?

Puzzleheaded-City915 t1_j29yfae wrote on December 30, 2022 at 6:39 PM

#1,190,580

3uTools on windows can do this, otherwise I’m of no help.