Viewing a single comment thread. View all comments

Vegetable_River t1_j8d3o7q wrote

Messaging the driver is one of the best options. I no longer travel to NYC to work but I do take an Uber to the waterfront for work most mornings (plantar fascitis). I get calls asking me where I'm going all the time, some very rude, just to make sure I'm not going to NYC.

34

scubastefon t1_j8dya73 wrote

Yeah I don’t take those calls. OP is right, they should fix the system, and it’s not my fault that they can’t organize it correctly. it doesn’t seem to be a hard issues to handle.

Also fwiw I don’t think it would do anything to reduce the surcharge.but it would make the user experience better for both the driver and passenger. Take the friction out.

10

dont_shoot_jr t1_j8ij0ek wrote

I had one call me and phrased it as “I need to know how much gas to get, where are you going” “JFK or Midtown” “Ok thanks”

Cancelled

2