Delivery etc. are still provided by Eversource at their standard rate.

I think Direct Energy puts you directly into one of the contracts they bought, so if they buy from a supplier for XX years at a certain price then they sign up as many customers as the numbers allow for that price and term. They’ll find you a new contract when that one ends if you haven’t switched yourself already. Any leftovers they sell to Eversource.

Still no penalties for switching mostly I think because no one has been switching so Eversource still has near 90% of the customers by default. If the freedom ever starts costing them money then maybe there will be fees.