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IAmThe0neWhoKn0ckss t1_j19lpvr wrote

Reply to comment by JmnyCrckt87 in Updated on Avelo Experience - Response From Avelo by Tunarepa2

Though email takes a while, at this point I’d email as well. It’s been almost a week, so that’s got to be frustrating.

I hear you—I had to stay in florida for those two days and I spent so much money because everything is expensive in the airport. Wish I was refunded for that and transportation costs. I emailed them Saturday with some complaints and haven’t gotten an email back, which I predicted. Hope your issues get resolved soon.

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JmnyCrckt87 t1_j19o9gi wrote

Thank you, you as well! We emailed them, immediately after we got home. And, we were able to get through to customer service at the same time at 1am and they started the refund on the tickets themselves, but said we would need to call back for the luggage we paid for and to try to get reimbursement for any expenses. My wife or I have yet to reach them successfully since that night, despite a few hour+ stints waiting on hold. The man hours we are putting into having our money returned...and, the horrible waiting music.

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