Yeah, I'm waiting for anything like this to come back from my canceled flight from PBI to New Haven. Their "normal customer service" is some 3rd party contractor at PBI that has no direct line to anyone from Avelo and if you ask a question they can't answer, they threaten to call TSA on you. It was insane. They wanted to call TSA on me and a bunch of grandma's that were trying to figure out what was going on. I was stuck in the airport for 14 hours with my children (one special needs) and no updates (until it was finally canceled).