When I started driving in the 90’s they were seriously awful. Entitled assholes who had no desire to help people. You’d wait in line for an hour, only to have them close their line to go on lunch, or send you to a different line and make you start at the end instead of just letting you step over one window. You’d fail inspection for having water droplets in your headlight. Not to be political, but Gov. Whitman did reforms that vastly improved the agency. They backed off with their attitudes somewhat. Now it’s hit and miss. Some of them are still miserable and should have a different line of work, but some are friendly and helpful. When it was impossible to renew a CDL two years ago, the only appointment I could get was in Wanaque I believe, and the older gentleman who helped me was very nice. So I don’t want to stereotype them all.